Warranty

Comfort that feels like your luxury… and a shopping experience you can trust.

At Aiora, we are committed to providing a reliable experience, which is why we offer a clear warranty and return policy that protects your rights when purchasing.


What the Warranty Covers

The warranty applies to products in the following categories:

  • Hair care products
  • Hair masks
  • Dietary supplements

What We Guarantee

We guarantee that you receive:

  • Authentic products from trusted sources
  • Items that match descriptions and images
  • Proper storage and professional packaging

We also comply with the requirements of relevant authorities (such as SFDA where applicable).


How to Request Service

You can contact us through:

Please provide:

  • Order number
  • Reason for the request
  • Photos (if available)

Response time: 1–3 business days


We are committed to delivering a fair and transparent experience that ensures your satisfaction and the quality of both our products and services.